Crafting the perfect email pitch is a key part of every digital PR strategy. Whether you’re doing mass cold outreach, or reaching out to a highly-targeted short list of journalists (or a mix of both), your pitch needs to be compelling enough to be opened.
But before journalists even lay eyes on your pitch, your email needs to pass through a spam filter.
All email platforms (Outlook, Gmail, Yahoo, etc.) have a spam filter designed to keep out unwanted emails. Even though each platform has a different way of detecting spam, there are steps you can take that will improve your chances of avoiding a spam filter so it can land in a journalist’s inbox.
These tips are also general best practices for cold emailing. This will help maintain a professional image and earn coverage for your client.
Before you hit ‘send’ on your next digital PR campaign emails, make sure you take the time to review your pitch for the following:
The first step–and one of the most important–is personalization.
Digital PR is a fast-moving world, and we’re all busy balancing different campaigns for clients. But it’s important to remember that time invested in personalization is worth it. Taking the time to add a greeting and first name is not only a best practice (and helps you establish a relationship with a journalist), but also helps avoid spam filters.
It’s as simple as including “Hello [First Name]” at the beginning of an email. You may be asking: Why wouldn’t someone do that? The honest answer is that it takes more time to personalize emails.
Even with outreach tools that make it easy to mass-send emails, it still takes extra time to: 1. Find someone’s name and 2. Insert it into your emails.
If you don’t include a greeting or first name, it signals to spam filters that you’re mass-blasting an email that could be irrelevant or trying to sell something. Including a salutation and name will not only help you avoid being flagged as spam, but it is also likely to increase open rates. Think about it…you’d rather open an email with your name in the greeting than not, right?
There are many other ways to personalize your emails, including using names in subject lines to grab attention, by including feedback on something they’ve recently published, or commenting on something they’ve recently tweeted. When it comes to email best practices, including a name is a must.
If you’re working in the U.S., it’s not just a best practice to include an unsubscribe option in your emails, it’s also the law. The CAN-SPAM Act includes best practices for businesses who use emailing, and calls out that emails need to “tell recipients how to opt out of receiving future email from you”.
Including an unsubscribe link or message in your email that gives the option to opt-out from future emails is a must. We all know how frustrating it is to receive emails and with no way to stop them. Omitting an unsubscribe message will likely lead to more people marking you as spam…which is hard to recover from.
While some may hesitate to include an unsubscribe message for fear of recipients opting-out, the bottom line is that it will benefit both the sender and receiver. You don’t want to entice people to mark you as spam, and you don’t want to waste time emailing someone who doesn’t want your pitch.
Some words will automatically flag your email for spam. While some spam trigger words aren’t regularly used in digital PR pitches, like “weight loss”, “big bucks”, or “meet singles”, there are some that could.
When working on dream job campaigns in particular, I found it hard to avoid spam trigger words like “make money”, “get paid”, or “work from home.”
When ideating a new type of campaign or a dream job, keep in mind how you’re going to pitch to try and avoid spam trigger words. There may not be a perfect solution, but it’s something to keep in mind before you get too far into content creation.
It can be tempting to blast out a campaign to a huge list of journalists, but the reality is that your campaign will not be relevant to thousands of journalists. This can lead to low email open rates and being marked spam due to irrelevancy.
Comb through your media lists and remove anyone who obviously shouldn’t be there (for example, if you’re pitching a USA trends map, remove email addresses that end in ‘.ca’ which indicates they work in Canada.) Remove duplicate email addresses, those where an email was shown as undelivered, and filter out people who haven’t opened your pitches at all in the past 12-24 months. These are some easy ways to cut out contacts who won’t open your emails or will bounce back.
A high number of bounce back emails is also an indicator of mass-emailing, and could be likely to land you in a spam folder. Every time you have a bounceback email, use a filter or list to make note of it and remove them from future lists.
Yes, this takes time and may remove a good chunk of contacts from a list. But you’ll likely see open rates go up as you target more active and relevant journalists. The key to avoiding a spam filter is to mimic manual emailing.
Along the same lines as weeding through your media lists, it’s also important to pay attention to how many emails you’re sending. A human couldn’t send 1,000 emails in one hour, so you shouldn’t schedule that many either.
Over my four years working in digital PR, I’ve found that it’s best to send a maximum of 400 emails per day to avoid being marked spam (absolute maximum during a large campaign is 500.) I also space those out by at least 30 seconds, across about five hours.
If your email open rates are consistently below 15%, it’s quite likely you’ve been marked spam. Before you panic, pause your emails and let your outgoing email account have a break to recover before doing further damage.
These tips will help you avoid a spam filter, recover from potentially being marked spam, and help your pitches land in front of more eyes. It’s important and worthwhile to invest time in making sure you are following cold emailing best practices.