ChatGPT’s Impact on Digital Marketing

By Digital PR Team

OpenAI’s ChatGPT took the digital world by storm after its release in late 2022, amassing over one million users within a week of going live. The platform uses Artificial Intelligence- (AI) to ‘chat’ with users and create content based on prompts or answer queries.

Has this revolutionary platform impacted the digital marketing industry? In short, yes. Digital marketers can use ChatGPT to their advantage and help them in several ways.

Using ChatGPT for Digital Marketing

ChatGPT can be a valuable tool for digital marketers looking to increase customer engagement and drive conversions, and there are a few ways the tool can be used to assist any digital marketer. 

Content Creation

ChatGPT can help you write blog posts, social media captions, email newsletters, product descriptions, and even captions for multimedia content. ChatGPT also allows you to create this content at a quicker rate, increasing the quantity you’re able to publish. Digital marketers can also use ChatGPT to summarize articles and find key insights.

Digital marketers can also use ChatGPT to test different ad copy, website layouts, or email subject lines by generating several options and A/B testing them.

Personalization

ChatGPT can be used to personalize copy by analyzing customer data and creating copy tailored to their preferences. ChatGPT can analyze data such as demographics, interests, writing style, and behavior. 

A personalized approach can drive customer engagement, conversion rates, satisfaction and loyalty.

Customer Experience

ChatGPT can enhance customer engagement by powering chatbots or virtual assistants, which can provide real-time responses to customer questions, resolve issues, and offer recommendations. This can lead to higher customer satisfaction and loyalty, resulting in higher revenue generation and better conversion rates.

Assisting in SEO

ChatGPT can help digital marketers research relevant keywords, generate meta descriptions and title tags, and create SEO-friendly content. However, it’s important to remember that quality content and backlinks remain crucial for ranking success. Use ChatGPT to assist your SEO efforts, not replace them.

Will ChatGPT Replace Digital Marketers?

No, it’s unlikely ChatGPT will not replace digital marketers. While it’s a powerful and helpful tool, human expertise is still a very important part of digital marketing.

There are some key elements that ChatGPT or other AI tools will not be able to replicate or replace. When it comes to creativity, strategy, empathy, ethical considerations, adaptability, relationship building, and emotions, humans can’t be replaced. 

The future of digital marketing lies in collaboration. Instead of being replaced, digital marketers should use ChatGPT as a powerful tool to help with repetitive tasks like content creation or data analysis. This allows human digital marketers to focus on strategy, creativity, and building meaningful connections with customers. 

Early Predictions of 2023 AI Consequences

We wanted to know what the digital marketing world thought of the new platform and how it might affect the industry. In the winter of 2022, we asked digital marketers about their fears and thoughts about the rise of AI. 

To better understand the potential impacts, we scraped over 700 posts on Twitter and LinkedIn and spoke with leading industry experts across the field of digital marketing.

ChatGPT on LinkedIn

“It is difficult to accurately describe the sentiment on LinkedIn about AI as being primarily positive, negative, or neutral, as the platform likely contains a diverse range of opinions and perspectives on the subject. Some people may have positive views on AI and its potential to revolutionize various industries and improve people’s lives, while others may have more negative views, such as concerns about the potential for job displacement or negative impacts on society. In general, LinkedIn is a professional networking platform that is used by people from many different industries and fields, and as such, it is likely to contain a range of opinions on AI and its role in the future. Therefore, it is not accurate to describe the overall sentiment on LinkedIn about AI as being definitively positive, negative, or neutral.”

With the world talking about ChatGPT, we thought we’d first ask the source of buzz itself: What is the sentiment on LinkedIn about AI

The AI platform noted that there are both positive and negative viewpoints across industries on LinkedIn, with top themes including revolutionizing the industry and displacing jobs with its capacities. 

We should note that ChatGPT finished ‘training’ in early 2022, so its views on itself- or its sense of anyone’s view on itself- are difficult to say. It also doesn’t recognize its own name (yet).

What LinkedIn Has to Say About ChatGPT

Graphs showing sentiment on LinkedIn about ChatGPT as well as post excerpts

ChatGPT wasn’t incorrect. 

The overall sentiment across 350+ LinkedIn posts was 53% positive, 23% neutral, and 24% negative. Within the realms of SEO, pay-per-click (PPC), digital PR (DPR), and digital marketing reactions to ChatGPT at large, it varied. 

SEO professionals were the least positive about ChatGPT, at 44% positive, 23% neutral, and 33% negative. Many were concerned about content creation jobs and the potential implications of AI-generated content, while others cited ChatGPT as a major threat to SEO as a discipline and even Google itself. Many did see hope in automating some content creation, though without the human touch

PPC professionals, meanwhile, were thrilled about the potential of ChatGPT, with 58% of them positive, 29% neutral, and only 13% negative. Many were excited about automating ad copy and other copywriting within the pay-per-click workstream. 

Digital PR professionals were extremely positive, with 75% positive and 25% neutral towards the AI platform, though we should note that we found only 4 LinkedIn posts from digital PR professionals. 

Overall, the digital marketing world’s LinkedIn sentiment is 59% positive, 22% neutral, and 19% negative. Highlights for marketers included revolutionizing content marketing particularly, though many noted that texts still require personalization and personal involvement.

ChatGPT on Twitter

“It is difficult to accurately describe the sentiment on Twitter about AI as being primarily positive, negative, or neutral, as the platform likely contains a diverse range of opinions and perspectives on the subject. Some people may have positive views on AI and its potential to revolutionize various industries and improve people’s lives, while others may have more negative views, such as concerns about the potential for job displacement or negative impacts on society. In general, Twitter is a social media platform that is used by people from many different industries and fields, and as such, it is likely to contain a range of opinions on AI and its role in the future. Therefore, it is not accurate to describe the overall sentiment on Twitter about AI as being definitively positive, negative, or neutral.”

When asked about the sentiment on Twitter regarding AI, ChatGPT accurately described many of the positive and negative reactions on the platform. On the other hand, ChatGPT brings little analysis into these insights and it bears noting this is almost the exact same answer it gave when prompted about sentiments on LinkedIn.

ChatGPT’s AI technology and advancements in natural language processing are indeed impressive when it comes to things like generating text and and assisting as a content creator. The nuances of its capabilities are still being fleshed out and widely discussed about the digital marketing community.

What Twitter Has to Say about ChatGPT

Graphs showing sentiment on Twitter about ChatGPT as well as post excerpts

Regarding the reaction to AI on Twitter, ChatGPT proved accurate once again. It was correct to say there was a huge variety of overall opinions about the platform on Twitter. 

Similar to LinkedIn, SEO professionals on Twitter were also the most openly skeptical of ChatGPT at 37% positive, 35% neutral, and 28% negative. Many wrote about the potential for job loss, while others noted the importance of learning more about the platform, and how to harness its potential.

PPC professionals were excited about ChatGPT’s ability to write blog posts and generate content quickly and efficiently. PPC Twitter posts were 56% positive, 32% neutral, and 12% negative.

Those in the digital PR Twitter space had the most positive reaction to ChatGPT out of every sector we analyzed, with 75% of the tweets we looked at being positive and 25% neutral- though our sample size was only 4 tweets by digital PR professionals. 

As for digital marketing, the overall sentiment was 42% positive, 50% neutral, and 8% negative. Many were curious about how to use the platform and explained the various ways they have already put ChatGPT to use. Curiosity and an ethos of ‘wait and see’ seem to be the dominant sentiments.

Overall ChatGPT Takeaways on LinkedIn and Twitter

Graphic highlighting top positive and negative takeaways on LinkedIn and Twitter about ChatGPT

Overall, digital marketing experts on LinkedIn were very excited by the versatility of ChatGPT and particularly its capacity to automate work streams that are either error-prone or tedious. 

Additionally, copywriting with ChatGPT could be a game changer – no longer do humans have to find a new way to say similar things! However, some thought leaders, specifically those in SEO, are scared for their jobs and the possible threat to Google’s dominance. 

Conversely, others noted that ChatGPT could not replace the human touch needed to get the most out of EAT (Experience, Expertise, Authoritativeness, and Trustworthiness) with SEO content writing; still others surmised that Google AI will be able to detect and thereby downvote any content generated by AI. 

There was also a mix of emotions on Twitter. Many were interested in ChatGPT as a potential time-saver, but they were also skeptical of its ability to create authentic, creative content. Some were astounded by ChatGPT creating useful content in minutes that would otherwise take them hours to complete. 

While digital marketing professionals on Twitter noted ChatGPT could streamline work more efficiently, the responses it gave were still largely generic. The bottom line for many who posted was the importance of learning how to use ChatGPT to your advantage– and that this is only the beginning of AI’s entry into the workplace! The full impact of ChatGPT has yet to be seen.

What the Experts Say

We also asked some of our friends across the world of digital marketing to weigh in on what ChatGPT could mean for the field:

Andy Crestodina

A bot that answers questions in simple language is useful. This is something Google also does, so this is a threat to Google and Google will adapt. Featured snippets, ‘People also ask’ and knowledge panels will likely evolve into some kind of simple answer snippet. Probably it won’t cite anything. No links. Just basic info.

So the impact for SEOs is bad if your content strategy is to provide short answers to common questions. Safety is in the deeper end of the pool where the questions and queries call for long-form answers with lots of details.

Is ChatGPT the beginning of a tidal wave of AI-driven low quality article?

Yes, but we were already awash in that stuff. Some writers will use it, some won’t. But in the end, writers who know both the audience and the subject matter – writers who go deep into topics with research and visuals – will still have plenty of organic traffic. Differentiation matters more than ever.

Andy Crestodina | Co-Founder & Chief Marketing Officer, Orbit Media Studios, Inc.

John-Henry T. Scherck

“Generative AI is clearly changing the writing and editing process, and sure, low quality sites will auto generate posts 24/7, but if a feed of raw information was actually what people wanted, the AP would have the biggest audience on the planet and Fox News wouldn’t have pull.”

People don’t just want information, they want a lens that distills things down for them in accordance to their worldview and existing biases. They aren’t so much looking to learn new things, but to get reinforcements for the way they want to continue to operate and think.”

John-Henry T. Scherck | Founder & CEO, Growth Plays LLC (and former Third Coaster!)

Brad Geddes

ChatGPT (or any AI writing) is an interesting concept right now. I would not completely trust it to write my ads for me. However, I think it’s a great way to generate ideas that a human can use for new inspiration in ad creation.

Where I have high hopes for it is in large account scaling potential. If I have hundreds of thousands of products, right now, we use formulas for ad writing. While the formulas are helpful to get started, they rarely customize the headlines or descriptions to every specific product. With AI writing, that can become possible.

While eventually, AI will be able to consistently write well. Right now, the information isn’t always accurate, so a human is necessary for proofreading.

I think the next step will be to marry auto-created videos with AI generated voice over to scale ads across video networks. The ideas and potential are there for AI writing; it just still needs to be able to check its work, so for the time being, human oversight of the content is required.

Brad Geddes | Co-Founder, Adalysis; Founder, bg Theory, LLC; Paid Search Columnist, Search Engine Land

To sum things up, here’s what ChatGPT has to say:

“SEOs, digital PR professionals, PPC professionals, and digital marketers generally view AI as a useful tool that can improve their respective fields by providing insights, data analysis, and automation, but they also recognize that it can potentially disrupt their industries and change the way they approach their work."

We couldn’t have put it better ourselves. 

It’s a brave new world with ever-changing technology, but Digital Third Coast is prepared to be bold and embrace each revolution in tech and SEO with open arms. 

Methodology

In December 2022 and January 2023, we scraped 350+ posts by digital marketing, SEO, DPR, and PPC professionals and analyzed sentiment as well as key takeaways and emerging themes in these posts on LinkedIn and Twitter.

Fair Use

When using this data and research, please attribute by linking to this study and citing digitalthirdcoast.com.

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